Find your answer here.
Find your answer here.
You can join ENSTROGA quickly and easily online. Just get a quote on our website, choose your tariff and give us the details we need to set up your account.
Once you have completed the online ordering process, we will arrange everything else. The switch is free of charge and usually takes no more than five weeks. In the meantime you will continue to receive electricity and gas as normal.
We offer customized and competitive rates that help you save on energy bills. The switch is quick and easy, without all the annoying paperwork. Everything is handled online, including your contract documents and questions about your electricity and gas usage. Of course, you can also contact us by email here. or call us Monday- Friday between 8am-6pm at 01158572572.
Anyone can switch to ENSTROGA. This does not only apply to the owner of the property, but also to all tenants who have their own meter. If the contract is signed in the property owner’s name, you’ll need to contact them to ask for the latest invoice.
No, you will continue to have electricity and gas as normal during the switching process.
As soon as we have received a confirmation of your date of delivery, we will contact you via e-mail with all payment details.
Don’t worry, we’ll take care of the whole switching process, including getting in touch with your current supplier. But you might want to check your ongoing payments with your old supplier. Most customers decide to cancel their standing payments order once we get in touch with them to ask for their meter reading, just before we start to supply their energy service.
If the switch is rejected, we will get in touch with you to verify your data and explain how to begin the process again. There is a possibility that this will cause a delay to your date of delivery and the supply could start a little later. We will do our best to make the process as smooth as possible.
Check any of your recent invoices and you’ll find your current tariff indicated at the top.
Just drop us an email to email@example.com, go to our contact page, or call us Monday-Friday between 8am-6pm at 01158572572.
We try to make your experience in our supply and services the best we can, but sometimes things don‘t end the way we plan. If you would like to raise any issues with us, please get in touch with our customer ambassadors at firstname.lastname@example.org or call Monday-Friday between 8am-6pm at 01158572572. Please read more about how we deal with complaints here.
The Priority Services Register (PSR) is a free service provided by suppliers and network operators for customers who need extra help managing their energy account. You can get more information and find out how to register here.
Please get in touch with us and we’ll try and help you to find a solution. You can find out more about some of the ways we can help here.
Just contact us and, depending on the conditions, you can switch to a different tariff.
Email us at email@example.com or call us Monday-Friday between 8am-6pm at 01158572572. We’ll need to know your final meter reading and where you’re moving to so everything will be ready for you in your new home.
Every now and then one of our representatives may need to come by your residence to check or service your meters. You can get more information about the conditions for our trained staff to access your home here.
Please call 105. 105 is a direct extension to the Electricity Distributors network. The line will automatically be redirected to the distributor in your area and they will be able to assist you if there’s no electricity in your property or if there’s a power outage.
If you can smell gas or think you may have a gas leak, please call the Gas Emergency Services Hotline immediately at 0800 111 999. This number is available 24 hours a day, 7 days a week. If your gas supply is interrupted, please contact your distributor. You can find your local distributor by clicking on the link below. http://www.energynetworks.org/info/faqs/who-is-my-network-operator.html
By making small changes to your habits or changing devices in your home, you can make some big savings. See our energy saving tips here.
The first step to choosing the right tariff is to understand your energy bill. You can find a full breakdown of all the details of your bill here.
My ENSTROGA is our customer portal, where you can access your latest energy consumption, check your bills and upload your meter readings. To register, all you need to do is access the portal and create an account. Please have your Account ID ready. You can find your Account ID on your contract or at the top of any correspondence you have had with ENSTROGA.
At ENSTROGA we promise certain guaranteed standards of performance to our customers and the promise to always go above and beyond them. You can get more information about these standards here.
We currently offer the following fuel mix for all our tariffs:
ENSTROGA takes energy theft very seriously. We will investigate all evidence of theft according to industry regulations, while also keeping in mind the needs of our most vulnerable customers. Please read our Theft Charter here.
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