ENSTROGA UK - Contact / Making a complaint

Contact

What do I need to do if an account holder has passed away?

Please let us know if an ENSTROGA customer has passed away. We will do all we can to help you to organize everything.
Please send us the following information:

Information about the deceased person:

Supply address

Address 1 *

Address 2 *

Town *

County *

Post code *

Name of the deceased person *

Date of death *

Your information

Name *

Phone Number *

Email *

Who will be taking responsibility for the account?

Name *

Relationship to the account holder *

Email *

Phone Number *

Correspondence address *

What will happen with property?

It will remain occupied – Change of Account holder

It will be sold – Account on ‘hold’

It was rented, it will be back to owner’s property

Please attach the available documents:

- Death Certificate (mandatory)
- Grant of probate (If available)
- Will (If available)
- Letter of administration (If available)

We will contact the responsible person to inform him/her about the account status and the next steps. We will send you an email that you can reply with a copy of the death certificate.
If you have any questions, please call us directly at T: 01158 572 572 - Mon-Fri 9am-6pm. We thank for your cooperation in this difficult time.

I agree with the data protection policy. *

I agree with the data protection policy.
We will collect and process your data only to deal with your request and for statistical purposes.