Privacy Policy

What is this Privacy Policy for?

This privacy policy is for this website www.enstroga.co.uk and served by ENSTROGA LIMITED and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bitly/sampleweb).

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

Data Protection Act 1998

Privacy and Electronic Communications Regulations 2003

December 2016 Edited & customised by:

ENSTROGA LIMITED, St Ann’s Hill Rd | Oldknows Factory | Nottingham | NG3 4GN

energy@enstroga.co.uk | T: 01588 572 572

ENSTROGA Ltd | company registration number: 09812700 | place of registration: England and Wales

 

Dealing with your personal information

 

Collecting your personal information

What will we collect?

The personal information we collect includes your name, email address, postal address, phone number, date of birth and any other relevant information we need in order to provide our services to you.

We’ll also track your use of our website through cookies – have a look at our privacy policy for more details.

When will we collect it?

We (and our agents) collect certain personal from and about you during your sign-up journey to become an ENSTROGA customer, whenever you get in touch with us or use our website or as part of providing our services to you – for example, if you use our website to obtain a quote, or call us to enquire about your account. We may also monitor and record any communications we have with you, including phone calls and emails, to make sure we are providing an excellent service to our customers.

Using your personal information

We (and our agents) may use your personal information to:Contact you to see if you would like any help, if you’ve requested a quote from us or have started but not finished the sign-up journey;

  •   Provide you with incentives or run a loyalty scheme;
  •   Contact you for suggestions on how we can improve the way we provide our services to you (e.g., we may ask you to complete a survey);
  •   Help train our staff, including using your calls and emails as part of our quality monitoring and training processes;
  •  Create reports or profiles to analyse information for marketing purposes; or
  • –   Help to detect and prevent fraud and debt.

Contacting you

We’ll always contact you in the way you’ve asked us to contact you.  If you have chosen the online discount, we’ll contact you only by email and/or SMS.  

Marketing information

When you first provide your personal information to us, we’ll give you the chance to choose whether you’d be happy for ENSTROGA to contact you with marketing information and if you have any preferences for the way you’d like to be contacted. This will include contacting you by post, email, phone, SMS, multimedia message or other forms of electronic communication, or we might visit you in person to do this.

If you choose to be contacted, we may tell you about exciting new products and services from ENSTROGA energy and our related businesses in the wider ENSTROGA group (or they may contact you directly), including for reasonable period after you’ve left ENSTROGA.

We (and our agents or related companies) will use your personal information for marketing purposes only if you’ve told us we can.  

If you’d prefer not to receive this sort of marketing information, or want to change how you receive it, you can always contact us at hello@enstroga.co.uk at any time. We’ll occasionally remind you that you can update your preferences for receiving marketing information, or if you haven’t told us what your preferences are, we might get in touch to find out.

Disclosing your personal information

We may allow other organisations and people to use personal information we hold about you:

  •  To provide any services you have asked for, including providing information to members of your family or household and anyone acting on your behalf (provided you’ve given your consent);
  •  To provide you with information about our products and services or other products and services which may be of interest to you (provided you’ve given your consent);
  •  To help manage any reward or loyalty schemes;
  •  If we sell one or more of our businesses;
  • To help prevent and detect debt or fraud.  We may give this information to a credit-reference or a debt collection agency.  For more information on how we conduct credit checks, please see our Terms and Conditions as well;
  •  If we have been asked (for example, by a regulatory authority such as Ofgem) to provide information for legal or regulatory purposes; or
  •  As part of current or future legal action.

Disclosing information outside the EU

Sometimes these organisations or people may be outside the European Economic Area (EEA), so we may pass your personal information to countries that do not have the same standards or protection for personal information as the UK.   If we, our agents or our service providers do this, we’ll always make sure that these organisations will secure your personal information.

Switching

We may also ask your previous energy supplier for personal information about you that will allow us to take over your supply (for example, information about your meter readings, meter technical details etc.).  Similarly, if you switch away from ENSTROGA, we may provide similar information to your new supplier so they can begin supplying your energy.

Priority Services Register or special needs

If we believe that you (or a member of your household) need extra care (for example, because of your age, health, disability or financial circumstances), we may record and share this information with the following people to ensure your supply isn’t interrupted:

  •  other energy suppliers if we believe you are considering changing supplier;
  •  an outsourced service company that manages a wide range of energy industry data interactions on our behalf;
  •  the electricity distributor; and
  •  the relevant gas transporter, metering agents or network operator.

Protecting your personal information
We follow strict security procedures to protect your personal information. This includes following certain guidelines (for example, checking your identity when you phone us).

We strongly recommend that you do not disclose your My ENSTROGA login details to anyone. Please always remember to logout of your account when you have finished using My ENSTROGA.

From time to time, our website may provide hypertext links to sites which are created by individuals and companies outside of ENSTROGA.  We do this if the site is relevant to the topic you’re reading about. Whilst we always try to check that the content of these sites is suitable, we cannot take any responsibility for the practices of the companies who publish the sites that we link to, or the accuracy or relevance of the content on them.


Accessing your personal information

You can contact us and ask for a description of any personal information we hold about you, what we’re using it for and who has access to that personal information. 

You can also ask us to delete or correct personal information we hold about you if it’s wrong.

If you do contact us, we’ll need to verify your identity and we may in some circumstances also charge a fee (up to a maximum of £10) for responding to your request.

To request personal information, please email hello@enstroga.co.uk or write to Data Protection, ENSTROGA, St Ann’s Hill Rd 6C, Oldknows Factory, NG3 4GN.

 

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