Switching to ENSTROGA

How can I become a customer?

Just fill in the form on our website we’ll get back to you soon with a personal quote.

How does the switch work?

Once you have completed and sent the online order form, we will arrange everything else. The switch is free of charge and usually takes no more than five weeks. In the meantime you will continue to receive electricity.

Why should I switch?

We offer customized and competitive rates that help you save on electricity bills. The switch is quick and easy, without all the annoying paperwork. Everything is handled online, including your contract documents and questions about your electricity usage. Of course, you can also contact us by email here or call us Monday- Friday between 9am-6pm at 01158572572.

Who can switch?

Anyone can switch to ENSTROGA. This does not only apply to house owners, but also to all tenants who have their own meter. If the contract is signed in the house owner’s name, you’ll need to contact them to ask for the latest invoice.

Will I be without electricity during the switching process?

You will continue to have electricity during the switching process.

What happens after switching?

As soon as we have received a confirmation of your date of delivery, we will contact you via e-mail with all payment details.

Do I need to tell my current supplier I’m switching?

We’ll take care of the whole switching process and get in touch with your current supplier. But you might want to check your ongoing payments to your old supplier. Most customers decide to cancel their standing payments order once we get in touch with them to ask for their meter reading and before starting to supply electricity.

What happens if my request to switch is rejected?

If the switch is rejected, we will get in touch with you to verify your data and explain how to begin the process again. There is a possibility that this will cause a delay to your date of delivery and the supply could start a little later. We will do our best to make the process as smooth as possible.

How can I check my current tariff?

Check any of you recent invoices and you’ll find your current tariff indicated at the top.

 

ENSTROGA customers

How can I contact your customer service teams?

Just drop us an email to energy@enstroga.co.uk, go to our contact page, or call us Monday-Friday between 9am-6pm at 01158572572.

How do I make a complaint?

We try to make your experience in our supply and services the best we can, but sometimes things don‘t end the way we plan. If you would like to raise any issues with us, please get in touch with our customer ambassadors at energy@enstroga.co.uk or call Monday-Friday between 9am-6pm at 01158572572. Please read more about how we deal with complaints here.

What is the Priority Service Register?

The Priority Services Register (PSR) is a free service provided by suppliers and network operators for customers who need extra help managing their energy account. You can get more information and find out how to register here.

What happens if I have trouble paying my bill?

Please get in touch with us and we’ll try and help you to find a solution. You can find out more about some of the ways we can help here.

How can I switch to another tariff?

Just contact us and, depending on the conditions, you can switch to a different tariff.

What happens if I move home?

Email us at energy@enstroga.co.uk or call us Monday-Friday between 9am-6pm at 01158572572. We’ll need to know your final meter reading and where you’re moving to so everything will be ready for you in your new home.

What happens if you need to come round to check my meter?

Every now and then one of our representatives may need to come by your residence to check or service your meters. You can get more information about the conditions for our trained staff to access your home here.

How can I save on my electricity bill?

By making small changes to your habits or changing devices in your home, you can make some big savings. See our energy saving tips here.

 

About ENSTROGA

What do we promise?

At ENSTROGA we promise certain guaranteed standards of performance to our customers and the promise to always go above and beyond them. You can get more information about these standards here.

Do you offer Gas?

At the moment we’re concentrating on delivering a great electricity service. But stay tuned, we’ll be offering gas and a dual fuel tariff very soon!

How do you source your energy?

We currently offer the following fuel mix for all our tariffs:


Information on electricity that was supplied from 1st April 2016 to 31st March 2017.

Our experience saves you money

Our experience in the European energy market means we can negotiate better prices from providers, which means cheaper energy for you. Get a quote now and discover the best tariff for your lifestyle.

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We make it easier

At Enstroga we guarantee flexible and personalised customer service, which means we’ll take care of you during every step of the switching process. Discover how to switch to Enstroga and save up to £280 on your energy bills starting today.

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Now launched in the UK

Looking for cheaper energy and a reliable and transparent service? Find out how the Enstroga family is shaking up the energy market around Europe.

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